Refund Policy
At Marble & Pop Skincare, we strive to provide our customers with high-quality skincare products. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward refund policy outlined below:
- Eligibility for Refund:
– Refunds are applicable to products purchased directly from our website or authorized retailers.
– The refund request must be made within 7 days of the original date of purchase.
– The product must be unused, in its original packaging, and in the same condition as when you received it.
eBook Refund Policy: Digital purchases are non-refundable due to the nature of immediate access and copying capabilities.
- Process for Refund:
– To initiate a refund, please contact our customer support team at hello@marbleandpop.co.za and provide your order details.
– a proof of purchase is required to process your refund request.
– Once your request is approved, you will receive instructions on how to return the product.
– After we receive the returned product and confirm its condition, we will issue the refund using the same payment method used for the original purchase.
– Please note that shipping fees and any applicable taxes are non-refundable.
- Non-Refundable Items:
– Recipe eBooks, Gift cards and promotional items are non-refundable.
– Only regular-priced items are eligible for a refund. Discounted or sale items are final sale and cannot be returned or refunded.
- Damaged or Defective Products:
– If your product arrives damaged or defective, please contact our customer support team immediately.
– We may require photographic evidence or other documentation to assess the situation.
– Depending on the circumstances, we will either issue a refund, send a replacement, or provide a store credit.
Return Policy
– Customers will be responsible for the return shipping costs unless the return is a result of our error (e.g., incorrect or damaged product).
– We recommend using a trackable shipping method to ensure the safe return of the product.
– We cannot be held responsible for any lost or damaged items during the return shipping process.